Privacy Policy


KLEEK Events Limited (we) are committed to protecting and respecting your privacy.

This policy (together with our end-user licence agreement for the KLEEK App (EULA) and any additional terms of use incorporated by reference into the EULA, together our Terms of Use) applies to:

  1. Your use of the KLEEK App (as defined in the EULA);
  2. Any Reservations (as defined in the Reservation Terms) made using the KLEEK App or otherwise; and
  3. Any of the services accessible through the KLEEK App (Services) or which may be available on our site at or any other websites of ours (our Sites)

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how We will treat it.

For the purpose of the Data Protection Act 1998, the data controller is KLEEK Events Limited, a company incorporated in England and Wales with company number 09142664 whose registered office is at Finsgate, 5-7 Cranwood Street, London EC1V 9EE

We may collect and process the following data about you:

  1. Information you give us (Submitted information): You may give us information about you or other members of your Party via the KLEEK App or any of our Sites, or by corresponding with us (for example, by e-mail or social media). This includes information you provide when you register to use the KLEEK App, download or register the KLEEK App, use the KLEEK App to make a Reservation, subscribe to any of our Services, make an in-App purchase using the KLEEK App, share information using the KLEEK App’s social media functions, enter a competition, promotion or survey, and when you report a problem with a the KLEEK App, our Services, or any of our Sites. The information you give us may include your name, address, e-mail address and phone number, the Device's phone number, age, username, password and other registration information, financial and credit card information, personal description and photograph, average spend, total spend, drink preferences, music and crowd preferences, previously attended Venues or some or all of this information in respect to other members of your Party. It may also include information obtained from social media profiles such as Facebook which you authorise the KLEEK App to collect via any relevant API.
  2. Information we collect about you and your device. Each time you visit one of our Sites or use the KLEEK Apps we may automatically collect the following information:
    • technical information, including the type of mobile device you use, a unique device identifier (for example, your Device's IMEI number, the MAC address of the Device's wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, and time zone settings, (Device Information);
    • information stored on your Device, including contact information, friends lists, login information, photos, videos or other digital content, check ins, and other information (Content Information);
    • details of your use of any of the KLEEK App or your visits to any of our Sites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (Log Information).
  3. Location information. We may also use GPS and other technology to determine the current location of your Device and, by extension, your location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the relevant location services on your Device.
  4. Information we receive from other sources (Third Party Information). We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information from Venues about the conduct, behaviour, spending and other issues of you or members of your Party from Venues and crowd quality scores provided by Venue managers. We use Facebook Connect with your permission to export your profile picture, name, date of birth and Facebook connections, which may help determine your score and access tiers.
  5. Unique application numbers: when you install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

We use cookies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you use our Sites and the KLEEK App or browse any of the Sites and also allows us to improve the KLEEK App and our Sites. For detailed information on the cookies We use and the purposes for which We use them, see our cookie policy below.

We use information held about you in the following ways:

  1. Submitted Information, Third Party Information and other information: For the purpose of operating, improving and providing services using the KLEEK App; processing and administering Reservations; provision of information to Venues regarding Reservations; payment processing; provision of targeted advertising and promotions to you regarding Venues and related services and producing crowd ratings.
  2. Device information: For the purpose of developing and improving the KLEEK App and our Sites and tailoring your user experience; for the provision of location targeted advertising and promotions.

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.
We do not disclose information about identifiable individuals to our advertisers, but We may provide them with anonymous aggregate information about our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data We have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.


We may disclose some or all of the Submitted Data and Third Party we collect from or about you when you download or use the KLEEK App to Venues for the purpose of allowing them to process and administer Reservations and for related purposes.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

  1. In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
  2. If KLEEK Events Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  3. If We are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. In order to:
    • enforce or apply the EULA, the Reservation Terms or the KLEEK Code of Conduct and other agreements or to investigate potential breaches; or
    • protect the rights, property or safety of KLEEK Events Limited, our customers, or others including Venues and payment processors. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


The data that We collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in the fulfilment of your request, order or reservation, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or by Stripe as our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology or other appropriate security measures.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites or via the KLEEK App; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
Certain Services include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by tapping certain buttons on the forms we use to collect your data or via the KLEEK App. You can also exercise the right at any time by contacting us at

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the KLEEK App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.


The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information We hold about you.


Any changes We may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you when you next start the KLEEK App or log onto one of our Sites. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the KLEEK App or the Services.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


Upgrade YOUR night out. START TONIGHT.

download for free